What is "Do not Honour" Error?

The "Do not Honour" response is a payment error that can occur during transaction processing, even when your bank account has sufficient funds and your bank hasn't flagged the transaction.

Troubleshooting Steps

1. Verify Card Registration

• Confirm your payment cards are registered with a valid phone number
• You may need to receive a verification code to finalize the payment

2. Check Cardholder Name Format

• Ensure the cardholder name matches exactly as it appears on your card
• Include middle name if it's part of your registered card name

3. Contact Your Bank

If the above steps don't resolve the issue, contact your bank to: - Confirm they haven't declined any transactions - Verify there are no restrictions on your account - Check if additional verification is required