When experiencing vehicle connection issues, support may request OBDX log files from your PC for troubleshooting purposes.

Steps to Turn On OBDX Debug Setting

1. Press Start, type run, then press Enter
2. Type "%appdata%" (without double quotation marks) in the Run dialog
3. Locate the "OBDX Pro" folder in the directory that opens
4. Locate the "J2534\Settings" folder in the directory that opens
5. Open the "OBDXFT_Config.cfg" in Notepad and set "LoggingEnabled" to "1".
   

Steps to Locate OBDX Log Files

1. Press Start, type run, then press Enter
2. Type "%appdata%" (without double quotation marks) in the Run dialog
3. Locate the "OBDX Pro" folder in the directory that opens
4. Locate the "J2534\Logs" folder in the directory that opens

These log files contain diagnostic information that can help identify the cause of connection problems with your vehicle.